Customer Success I

TRAPO Marketing Sdn. Bhd.
Full Time
Application ends: December 31, 2022
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Job Description

Responsibility

To efficiently handle customer inquiries.
To provide fast and timely solutions to all customer-related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by the company’s service standards.
Effectively manage large numbers of customer inquiries.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Able to speak Mandarin to build relationships with Mandarin car groups.
Handling any other tasks or responsibilities assigned by the supervisors or Company from time to time.

Requirements

Fresh graduates are encouraged to apply.
Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison, etc) is an added advantage.
Good communication and interpersonal skills.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Ability to multi-task, prioritize and manage time effectively.
Social media savvy.
Working Hours: 02:00p.m. to 11:00p.m.

Why Join Us and What We Could Offer to You?

Clear Company Roadmap
Flat Organization Structure
Exciting Career Opportunity
Energetic, Fun, and Open Culture
Casual Working Attire
Five (5) Working Days
Statutory Contributions
Annual Leave
Medical Leave
Hospitalization Leave
Paternity Leave
Maternity Leave
Examination Leave
Marriage Leave
Compassionate Leave
Time-Off
Time-Slip
Early Knock Off on Birthday
Confirmation Gift
Staff Purchase & Discounts
Dental
Optical
Outpatient Medical Benefits including Specialist Treatment
Medical Insurance Coverage
Life Insurance Coverage
Personal Accident Insurance Coverage
Commission
Training Provided
Entertainment & Engagement Activities
Company Gatherings & Celebrations
Isn’t it amazing to see all the benefits we could offer?! So, what are you waiting for? Hurry up and hit the apply button today!

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